Returns Policy

We hope you are delighted with your order. However, if you change your mind, you can return it for any reason within 28 days and providing it is unused and in the original packaging, we’ll gladly refund or exchange it for you. Please note that the delivery charge on the original order is non-refundable. 

Christmas Extended Returns Policy - If you place your order on or after the 1st November, you have until 7th January the next year to request a return or exchange. 

To return your item, please simply follow the instruction stated on the returns form comes with your parcel and send it back to us within the above time limit. Our return address is: Customer Returns, Unit 5, Ordinal Street, Trafford Park, Manchester, M17 1GB. 

Please note that you will need to arrange and pay for the return of the item to us. We recommend that you send your parcel using a delivery service that insures you for the value of the item and obtain a proof of postage. Charlie & Kate cannot accept responsibility for parcels lost or damaged in transit. 

Please note that, if you have purchased a Henney Bear product from one of our retailers, you should return the product to the relevant retailer.

For more information about our returns policy, please read FAQs.

This returns policy does not affect your UK statutory rights.